# Lanstrike Cloud Service Terms

Version 2026.10.04.1 — Effective October 4, 2026

These terms supplement the Master Software EULA and govern Lanstrike Cloud, VBOC, licensing, hosted release delivery, dashboards, confidence listening, relays, and enabled archive functions.

1. **Access.** Subject to the Order, Lanstrike grants authorized customer users a limited right to access the services during the subscription term. The customer administers users, credentials, Sites, endpoints, and permissions.
2. **Trials and renewal.** Unless an Order says otherwise, evaluations last 30 days, do not automatically become paid service, and have no production SLA. Subscriptions renew only through affirmative customer agreement unless the Order clearly states and the customer accepts an automatic-renewal term.
3. **Service data.** Lanstrike may process account, entitlement, device identity, version, status, health, alert, archive metadata, summarized meters, support, security, and audit data. Audio is processed when required by an enabled transport, confidence-listening, archive, or delivery function. Details are in the Privacy Notice and DPA.
4. **Availability.** Cloud features depend on networks, endpoints, hosting, communications providers, and maintenance. Unless an Order contains an SLA, no guaranteed availability or response time applies. A dashboard state is not proof of the current local audio or recording condition after an endpoint becomes unreachable.
5. **Customer responsibilities.** The customer will maintain supported endpoints, secure credentials, authorize users and content, configure retention, promptly report compromise, and comply with the Acceptable Use Policy.
6. **Changes.** Lanstrike may make reasonable service changes for security, reliability, legal, provider, or product reasons. Material reductions to paid core functionality will be communicated when practicable. If a material reduction remains at renewal, the customer may decline renewal.
7. **Suspension and termination.** The suspension, cure, termination, and export rules in the Master Software EULA apply. Hosted content scheduled for deletion may not be recoverable after the export period.
8. **Commercial and legal terms.** Fees, warranty, indemnity, liability, Colorado law, venue, and document priority are governed by the Master Software EULA and Order.

Contact: info@lanstrike.com